Buyer Claims Wrong Size But You Shipped Right — Meesho Dispute Guide

When a buyer claims wrong size but you shipped exactly what was ordered, the dispute turns on one question: can you prove which size left your hands? A packing photo or video showing the size tag against the order label is proof; your memory is not. Equally important is knowing which cases are worth fighting — a genuine size complaint where the wrong garment comes back is claimable, while "it didn't fit" is a policy return you absorb and prevent.

Policy Return or Claimable Dispute?

What actually happened	What it is	Your move
You shipped M as ordered; buyer says it fits small	Policy return	Accept; fix chart if it repeats
You shipped M; a different size/garment came back	Claimable	Unboxing video + claim
You shipped M; buyer used it, then returned as "wrong size"	Claimable	Video showing used condition
You actually shipped the wrong size	Your error	Absorb; fix the verify step

Sorting the case honestly matters: claims filed on plain policy returns waste your credibility for the ones that deserve it, and a genuine packing error is a process fix, not a dispute.

Evidence: Prove the Size You Shipped

Two moments create the whole case. At dispatch: a quick photo or clip where the garment's size tag is visible next to the order's shipping label — at volume, one continuous batch video panning across labelled parcels works. At return: open the parcel on camera in one uncut shot, from sealed cover and return AWB to the garment's tag — the return video method shows the exact technique. If the returned tag reads L when you shipped M, those two clips are the entire dispute. File with both, plus the sub-order ID, following the proof checklist so nothing's missing when a reviewer opens the ticket.

Fix the Root: Size Chart Accuracy

Repeated size complaints on one SKU usually aren't buyer fraud — they're a chart problem. Measure the actual garment lying flat and publish those numbers instead of copying a generic chart from the supplier; the method is in size charts that reduce returns. An accurate chart works twice: it prevents the "fits small" returns you can't claim, and in a dispute it strengthens your position — the listing said 40-inch chest, the tag says M, the video shows M shipped. Then watch the money: size disputes end as claims, deductions and return charges scattered across settlements. A tool like TrackEcom does this automatically — it reconciles every order, flags each deduction, and shows your real per-order profit so nothing slips through.

FAQs

A buyer complained wrong size but I shipped the right one — what do I do?

Open the return on camera when it arrives, capture the returned garment's size tag, and file a claim with your dispatch evidence and sub-order ID if the tag doesn't match what you shipped.

Can I claim compensation for a size-related return on Meesho?

Only when something's actually wrong — a different size or garment returned, or a used item. A correct-size garment returned because it didn't fit is a normal policy return.

What evidence wins a wrong-size dispute?

A dispatch photo/video showing the size tag against the shipping label, plus an uncut return unboxing video showing what came back — together they prove both directions.

How do I reduce wrong-size complaints in the first place?

Measure the real garment and publish an accurate size chart per SKU — most "wrong size" complaints are chart mismatches, not shipping errors.