Meesho False Delivery Attempt — How to Detect and Raise a Claim

A false delivery attempt happens when a courier marks your Meesho order as "delivery attempted/customer not available" without actually trying to deliver. The package then returns to you as an RTO — you lose the sale, pay return shipping, and get a demerit on your dispatch performance.

Signs of a False Delivery Attempt

• Customer contacts you saying they were home but the courier never came
• Delivery attempt marked at an unusual time (midnight, early morning)
• Multiple "attempted" statuses on the same day from the same pin code
• Customer shows you no missed call from the courier's number
• Tracking shows "attempted" but the customer confirms being home all day

How to Raise a False Delivery Attempt Claim on Meesho

1. Collect evidence from the customer: no missed call, was home, neighbours confirm no courier visit
2. Note the exact tracking event with timestamp from the Meesho tracking page
3. Go to Supplier Panel → Support → Raise Ticket
4. Select Delivery Issue → False Delivery Attempt
5. Enter order number, date/time of false attempt, and describe the issue
6. Attach any customer communication and tracking screenshot
7. Submit

What You Can Recover

• Return shipping charges — reimbursed if the false attempt is proven
• RTO reversal — in some cases, Meesho may ask the courier to re-attempt delivery
• Dispute resolution — performance demerit may be reversed

Preventing False Delivery Attempts

• Ask customers to share their exact address and landmark clearly
• Remind customers (via Meesho's messaging feature) that delivery is expected on the tracking date
• For high-value orders, request OTP-based delivery

Frequently Asked Questions

How common are false delivery attempts on Meesho?

More common than most sellers realise. High-pin-code areas, remote locations, and certain courier partners have higher rates of false attempt marks. TrackEcom's return analytics show your false attempt rate by courier.

Does Meesho take action against couriers for false delivery attempts?

Yes — Meesho monitors courier performance and penalises partners with high false attempt rates. Your claims contribute to this data.

Track all delivery issues → Free Meesho order tracking with TrackEcom