Meesho Claims: How to Raise Tickets and Get Your Money Back

When Should You Raise a Meesho Claim?

You should raise a claim whenever Meesho's outcome doesn't match what actually happened with your order:

• Return received contains a different or damaged product
• Order marked RTO but was actually delivered
• Order delivered but payout is missing from settlement
• Return shows as received by Meesho but you never got it back

Types of Meesho Claims

1. Wrong Return — Customer returned a different product
2. Damaged Return — Product returned in damaged/used condition
3. Missing Item — Return package arrived empty
4. False RTO — Courier marked non-delivery falsely
5. Payout Mismatch — Settlement amount differs from expected

How to Raise a Claim on Meesho

1. Login to Meesho Supplier Panel
2. Go to Claims → New Claim
3. Enter the Sub Order Number
4. Select the claim type
5. Upload evidence: unboxing video, weight slip, delivery photo
6. Submit and note the Ticket ID

Evidence That Wins Claims

• Unboxing video — Most important; record every RTO unboxing
• Weight slip from courier — Proves the returned package weight
• Original invoice — Shows what you sent
• Delivery partner screenshot — For false RTO claims

Track Your Claims in TrackEcom

Upload your Meesho Supplier Tickets CSV to TrackEcom. It auto-creates claim records for all Open, Approved and Rejected tickets — so you never miss a follow-up or lose track of recovered amounts.